Level 1: Cadet

Incorrect billing address

Hi there, I keep getting mail addressed to people who I have never heard of and I know have never lived at my address. I keep returning to sender marking them unknown at this address and mail continually arrives. I know some of the envelopes have been from recovery agencies. How can I stop all this mail being sent incorrectly to my address.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Incorrect billing address

Hi Flip, 


Thanks for using Crowd Support. Due to privacy you wont be able to have the address changed sorry. We would need the account holder to contact us to remove this option. It is best to continue to return to sender for all mail addressed to them. 



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now