Level 1: Cadet

Incorrect name for order

Why are the emails regarding my  Order Number: 1-2082506565825 addressed to Joan? Joan was my mother's name. She died in June.
I have a transcript of my Live Chat with "Sunshine" and there was never at any stage a mention of either a person called Joan, or of my mother.
I would appreciate an explanation of why the emails regarding my order addressed to Joan.
<edited for your privacy>

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Level 25: The Singularity
Level 25: The Singularity

Re: Incorrect name for order

You would need to give Billing a call on 132200 or chat via as nobody here has access to account details to see why that would be the case.
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