Level 1: Cadet

Incorrect name for order

Why are the emails regarding my  Order Number: 1-2082506565825 addressed to Joan? Joan was my mother's name. She died in June.
I have a transcript of my Live Chat with "Sunshine" and there was never at any stage a mention of either a person called Joan, or of my mother.
I would appreciate an explanation of why the emails regarding my order addressed to Joan.
<edited for your privacy>

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Level 25: The Singularity
Level 25: The Singularity

Re: Incorrect name for order

You would need to give Billing a call on 132200 or chat via as nobody here has access to account details to see why that would be the case.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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