Hi my name is Jacob acc: <removed to protect your privacy> my account has been billed incorrectly.
I have had next to no reception at my office since starting with telstra and have waisted hours on the phone to rectify this problem. at the end of last year I spoke to one of your representatives who tried to solve the problem by supplying me with an outdoor and indoor antenna's free of charge.
But my bill has been overcharged $318 mobile wireless adjustments, these charges were never disgust with me and I will not be paying for them! to be correct the charges are
Mobile Wireless Internet Adjustment $290.00
Mobile Wireless Internet Adjustment $55.00
I would like a resalution within 2 working days, so this means no phone calls from the phillipenes on a sunday or after 5pm.
Was this helpful?
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
Whoever you deal with from Telstra, they will be in the Phillipines, they will be terribly polite, and unfortunately they will be totally useless.
Suggest you lodge a complaint as per earlier message, and after you receive the unhelpful response from the foreign call centre, just escalate it to the ombudsman WWW.TIO.COM.AU
Best of luck
Telsra is a complete disgrace, it's impossible to get any mistake fixed by phone and not much better at the shops, at least you get to talk to somebody face to face, It's an absolute shambles and a disgrace to the country
F.W .Garrity Wodonga Vic
Sorry to hear about this. Is there something we can assist you with?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines