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crystal_sparkle
Level 2: Rookie

Internet outages. Confirmed by telstra.

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Hi. We have been experiencing internet/telstra tv outages for a few weeks now. Today telstra confirmed that someone has damaged the line and they estimate abt another week to fix. Can anyone advise me as to how i can get a pro rata refund on my bill for the outage and was it easy to do. Many thanks, blessings )0(
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Internet outages. Confirmed by telstra.

Customers can now request rebates online. The instructions on how to do this can be found here

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: Internet outages. Confirmed by telstra.

When the outage is over, just contact billing.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Internet outages. Confirmed by telstra.

Customers can now request rebates online. The instructions on how to do this can be found here

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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