CrowdSupport®
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Level 1: Cadet

Late fees without notification

Answered

Why is that I can get notifications of a missed payment on a bill from my energy retailer before a late fee is issued, however Telstra being a telecommunications company cannot send text message notifications under the same circumstances?

Is this just a case of fee gouging?

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Accepted Solution

Re: Late fees without notification

You can receive notifications.

Just go to Online Billing Dashboard, Settings, Bill Settings, Update Bill Delivery and Notification preferences, 

and you'll find several options you can choose to be alerted......

Set Your Reminders

 
Remind me when my bill...EmailSMS 
is available.Sent when available on My Account.
is due.Sent 2 days before due date.
payment is late.Sent 4 days after due date.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

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1 REPLY 1
Highlighted
Level 23: Superhero
Accepted Solution

Re: Late fees without notification

You can receive notifications.

Just go to Online Billing Dashboard, Settings, Bill Settings, Update Bill Delivery and Notification preferences, 

and you'll find several options you can choose to be alerted......

Set Your Reminders

 
Remind me when my bill...EmailSMS 
is available.Sent when available on My Account.
is due.Sent 2 days before due date.
payment is late.Sent 4 days after due date.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit