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Level 20: Director

Live Chat

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Just answered a question - a guy could not find live chat.  While I had the link that appeared to work, a search of Telstra.Com fails to find any link??

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Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 21: Augmented
Accepted Solution

Re: Live Chat

The Telstra support pages have changed to be more informative to leading people to the right places, I find it a real maze to get through.

The problem is no all problems can be solved by Live Chat so it seems Telstra doesn't want that used as a catch all.

For future reference I did

Telstra.com > Support > Contact Us > (one example) Faults > Help with Telstra Website > Chat With Us

https://www.telstra.com.au/contact-us/faults-technical-support

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1 REPLY 1
Highlighted
Level 21: Augmented
Accepted Solution

Re: Live Chat

The Telstra support pages have changed to be more informative to leading people to the right places, I find it a real maze to get through.

The problem is no all problems can be solved by Live Chat so it seems Telstra doesn't want that used as a catch all.

For future reference I did

Telstra.com > Support > Contact Us > (one example) Faults > Help with Telstra Website > Chat With Us

https://www.telstra.com.au/contact-us/faults-technical-support

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