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New Member
Posts: 1
Registered: ‎03-03-2012
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Accepted Solution

Live Chat

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.
Community Leader
Posts: 2,253
Registered: ‎30-06-2011

Re: Live Chat

main page of this forum has it
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Statistically, three out of five people are not the other two
Support Team
Posts: 3,706
Registered: ‎27-12-2011

Re: Live Chat

[ Edited ]

Hi Tweedie, 

You can catch us on our 24x7 Live Chat


Otherwise there is a link to Live Chat on the main page of Crowdsupport in the Announcements box as mentioned :-) 
 

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Telstra Alumni (Retired)
Posts: 626
Registered: ‎13-07-2011

Re: Live Chat

[ Edited ]

You can also live chat with us using this new link: 24x7 Live Chat

 

Thanks

 

CrowdSurfer...

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Occasional Visitor
Posts: 1
Registered: ‎16-06-2013

Re: Live Chat

Hello, can you help me. I need to turn my data roaming on so as to receive a netcode to allow me to transfer money. I have gone from settings to General bu the Network says 'not available" and then SIM not provisional. How can I get my International Data Roaming going just for those few minutes and how much does it cost, as a rule of thumb?
Occasional Visitor
Posts: 2
Registered: ‎30-10-2013

Re: Live Chat

[ Edited ]

Moderation: Link no longer valid

Occasional Visitor
Posts: 2
Registered: ‎30-10-2013
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Re: Live Chat

[ Edited ]

Moderation: Link no longer valid

New Member
Posts: 1
Registered: ‎21-11-2013
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Re: Live Chat

My internet isn't working. The data as reset and the bill is paid but the Internet isn't loading
Support Team
Posts: 3,706
Registered: ‎27-12-2011
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Re: Live Chat

Best to have a chat with us directly about this. If it's Internet on your Mobile, speak with our Mobile Phone Faults team on 13 22 00 or for any other Internet service, speak with our Technical Support Team on 133 933. Both teams are available 24x7 to give you a hand.

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Occasional Visitor
Posts: 2
Registered: ‎13-12-2013
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Re: Live Chat

Is anyone there??

 

Occasional Visitor
Posts: 2
Registered: ‎13-12-2013
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Re: Live Chat

Need help setting up
Internet please
Community Manager
Posts: 3,954
Registered: ‎20-02-2013
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Re: Live Chat

Hi JWPH,
 

I'd get in touch with Bigpond on 137633 & we'll be able to assist you in setting up your internet. 

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New Member
Posts: 1
Registered: ‎05-02-2014
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can someone tell me how i can obtain the account number for my ipad


tweedie wrote:
Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

 

Telstra Alumni (Retired)
Posts: 1,696
Registered: ‎07-08-2012
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Re: can someone tell me how i can obtain the account number for my ipad

[ Edited ]

Hi mandyscudder, 

You can get in touch with our Live chat team here 24x7 Live Chat

thanks

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Occasional Visitor
Posts: 1
Registered: ‎05-02-2014
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Re: Live Chat

Hi I rang yesterday after getting Lrts connect book in mail and wanted to change to the $85 bundle only to find out this was for new customers only. I spoke to Ron or Rob who was very nice and he advised me only for new customers and signed me up for $73 bundle O/n 1-154865596818 and I put a message on Facebook re inadewpqacy to existing members. I have been with you since 1962 in the name of Wigley and then later Howe so over 50 years with 3 years off while in Broome but still had my mobile through you. I own an IPhone which I can't turn wireless on because being a pensioner cannot afford more so the plan that I wanted would have helped me immensely ads I would have had more credit to my mobile phone and some data to use on phone which at present I cannot do. My query is why don't you look after your customers who have been loyal to you for years instead of making it harder for them. I am still and still staying with you BUT VERY DISAPPOINTED IN LACK OF HELP IN MY PENSION YEARS. I have not used my data allocation on Bigpond for over 12 months but we don't get credit for what we don't use. Thank you.
Telstra Alumni (Retired)
Posts: 1,803
Registered: ‎20-09-2011
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Re: Live Chat

Hey GeraldineH,

 

Firstly, welcome to CrowdSupport. Please stick around and offer any expertise you have in the range of topics we have here, in our Community.

Secondly, thank you for your continued support for Telstra close to 50 years now. We do value your loyalty and as a Telstra customer.

 

Geraldine, we regularly release new offers sometimes aimed at our existing customers or at new customers. In this instance, we've aimed our offers to gain new customers but at the same time, we've actually also have offers for our existing customers.

 

I understand that you wanted the $85 bundle with 100GB of usage allowance (for new customeres only) but ended up with the $73 bundle with 50GB of usage (for existing customer), which you were eligible for. From that I can actually see that you're saving $12 per month which would certainly help with money savings. This sounded like a better plan for you since you mentioned you don't use a lot of the internet anyway in the past 12 months and for 50 GB that would certainly be more than enough to cover your usage even with your mobile phone being connected to your Wi-Fi modem. I hope this helped clarified a few thing so for you GeraldineH. Thank you.

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New Member
Posts: 2
Registered: ‎23-03-2014
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Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

[ Edited ]

Thanks for your assistance! 

Crowd King
Posts: 6,037
Registered: ‎03-04-2012

Re: Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

[ Edited ]

Hi James, thats no good.

 

First I would suggest you hop back into your post and remove all personal info, NEVER GOOD TO PUT ALL YOUR PERSONAL DETAILS UP ON LINE.

 

Appreciate you haven't got a phone so I would suggest you hop onto the Telstra 24x7 Live Chat 

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Support Team
Posts: 1,621
Registered: ‎22-10-2013
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Re: Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

[ Edited ]

 James6010

 

Hi mate, you really can't be posting all your personal and account details on an open forum, I strongly recomemnd you remove it immediately. We can't help you with account-specific requests here I'm sorry. Please use a secure Telstra channel for assistance, as you've mentioned you cannot call you can use Telstra's 24x7 Live Chat
Cheers Smiley Happy

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New Member
Posts: 2
Registered: ‎23-03-2014
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Re: Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

I jumped on to the LiveChat and have sorted everything out. I really appreciate your help.

Visitor
Posts: 2
Registered: ‎02-05-2014
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Re: Live Chat

Great question tweedie, also as a newbie i thought that it was only me that that was having difficulty locating live chat easily!
Occasional Visitor
Posts: 1
Registered: ‎26-05-2014
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Re: Reconnect to home line


tweedie wrote:
Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

I want to talk to a Telstra Rep

Support Team
Posts: 1,996
Registered: ‎28-06-2011
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Re: Reconnect to home line

[ Edited ]

Hi Jackie, our 24x7 Live Chat  would be the best point of contact. (For privacy reasons we can't request account information or any other personal details via posts on these forums).  

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Occasional Visitor
Posts: 3
Registered: ‎02-07-2014
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I HAVE AN ACCOUNT PROBLEM

 
Community Manager
Posts: 2,642
Registered: ‎07-07-2011
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Re: I HAVE AN ACCOUNT PROBLEM

Hi Braddo2014,

 

Have tried speaking with us using the Live Chat link in this thread so we can sort out what is going on with your account?

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Visitor
Posts: 1
Registered: ‎17-06-2014
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Re: Live Chat

Hi
Wanting to know when my mobile contract expires and if I cam upgrade my mobile yet?
Thanks
Support Team
Posts: 2,267
Registered: ‎24-08-2011
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Re: Live Chat

[ Edited ]

hi Bub_377

 

If you use our Telstra 24/7 app, the contract end date, and any pay out figure is displayed in there 

 

You just need to select your plan, under usage, then go to service summary and then service plan.

 

Alternatively, if you can chat with us via 24x7 Live Chat and we'll be able to provide you with the information you need.

 

 

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New Member
Posts: 1
Registered: ‎23-02-2015
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Re: Live Chat


tweedie wrote:
Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

1-405145683861

Crowd King
Posts: 6,037
Registered: ‎03-04-2012
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Re: Live Chat

[ Edited ]

Right here for you Eric: 24x7 Live Chat

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


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Occasional Visitor
Posts: 1
Registered: ‎20-01-2015
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Re: Live Chat

95% of statistic are made up :/
New Member
Posts: 1
Registered: ‎26-11-2015
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Re: Live Chat

I would like to change one of my plans to a pre paid

 

Support Team
Posts: 3,706
Registered: ‎27-12-2011
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Re: Live Chat

[ Edited ]

No problem - just have a chat with a Telstra consultant either via 24x7 Live Chat 

Or over the phone on 13 22 00 and they can assist you with arranging this :-) 

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New Member
Posts: 1
Registered: ‎01-12-2015
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Re: Live Chat

[ Edited ]

Im trying to buy Testra Presale Tickets for NCAA College Football and being told im not an eligible customer.
My account number is <ACCOUNT NUMBER REMOVED FOR YOUR SECURITY>

Visitor
Posts: 2
Registered: ‎10-08-2015
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Re: Live Chat

[ Edited ]

I am suffering from hearing loss so contacting you by telephone is extremely difficult.

My name is John and I wish to have the broadband, email and telephone disconnected

 

<personal details removed for your privacy>

Community Manager
Posts: 3,954
Registered: ‎20-02-2013
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Re: Live Chat

Hi john366,


Do you have a Teletypewriter (TTY)? If so, please contact us on 1800 808 981 (TTY only)

 

They'll be able to assist you in either disconnecting or relocating your services Smiley Happy 

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Occasional Visitor
Posts: 1
Registered: ‎24-11-2014
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Re: Live Chat

Could not find the link to live chat anywhere:

https://livechat.telstra.com/

New Member
Posts: 1
Registered: ‎07-02-2016
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Re: Live Chat

HI 

 

i have placed an online order business acount on 25/1/2016, and it said that my order is back order but as soon its going to be in stock you guys will inform me

 

well since then i have not recieved any eamial or things from you guys

 

i am typing the reference number bellow

 

its going to be so kind of you if you can please let me know what is going on with my order

 

CB503607750

 

kind regards

 

Syed

Visitor
Posts: 1
Registered: ‎22-02-2016
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Re: Live Chat

i  would really love to get into see how much data i havw used with my prepaisd wifi plus used on voucher dont have login details or anything AS YET AS I DONT HAVE TELSTTRA MOBILE PHONE OR ANACCOUNT NUMBER

New Member
Posts: 1
Registered: ‎08-03-2016
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Re: Live Chat

I have recevied a call form Telco talk and wondering if this is legitimate or whether it is a prank.  They hve offered a cheaper monthly payment for internet etc.  I want to know if  it is legitimate do we need to close our account with Telstra and what is the cost

Crowd King
Posts: 6,037
Registered: ‎03-04-2012
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Re: Live Chat

Hi Von, if you'd like some advice from an old fella, who's been around for a while, stay clear. Old saying, if it looks too good to be true  ... etc. etc.

 

They are a re-seller and goodness knows what you'll end up with. Also, they don't have the tech back up etc. that you get from the likes of Telstra and the other main-line servoice provider.

 

I've seen people go with these types of sevic es and fall flat on there face, and in the long run it's cost them.

 

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If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
New Member
Posts: 2
Registered: ‎12-03-2016
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Re: Live Chat

Hello