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bhaleeeeee
Level 1: Cadet

MISLEADING INFORMATION!!

I was told by Telstra to stop paying my bills as I was $800.00 in credit!!!  I spoke to 3 different employees about it and they each said I was in credit and if it shows I am owing to disregard as their system is glitching and showing me the wrong information. I wanted to speak to Telstra today as I was smacked with a $620.00 bill!!! When I said I was informed not to pay the amount due to my credit, they said it was incorrect and I had to pay the amount!!! I had $90 left on my prevoius bill which they said they would take from my "Credit" which has now been added to this bill plus rediculous charges which don't even add up! I have spoken to 4 different people that said their employees were wrong and to pay!! I was not notified of this error and would have continued not paying my bill until my "credit" had been used. It was only for me asking today I had found out IT was wrong! Has anyone else had this problem and who would be best to speak to as I was advised (and have evidence) that I was given misleading information which has noW landed me in this situation!!

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Support Team
Support Team

Re: MISLEADING INFORMATION!!

Hi bhaleeeeee, 

 

Sorry to hear of the issues with your credits and multiple contacts. It would be best to assign a case manager so we can look into this and have them give you a call. We can arrange this here for you:

 

http://crowdsupport.telstra.com.au/t5/General-Services-KB/Lodging-a-complaint-with-Telstra/ta-p/6818...

 

This would be the best way to have this resolved. Sorry for any inconvenience or frustration this may have caused you.

 

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