Maybe dont stop sending paper bills?

[Yiffington]

So I recently got a nice phone call from telstra threatening to cut off my service. But in the folder I keep all my Bill's... there was no bill from telstra. After insulting and blaming my local post office for turning my mail around I looked in my emails and saw a lovely email saying that as of October I would no longer receive paper Bill's. Now I dont care WHO you are. If a service originally offers paper bills when you sign a contract then for that fullduration paper bills should be offered! I didnt unsubscribe from paper bills you lot just decided it for me. And you can bet your sweet ass once this contract is up I'm taking my 200 dollar a month plan and going to someone else. Call me in the middle of work and threaten me why dont you!

[Ozmoz · Accepted solution]

@Yiffington Paper billing is still offered by Telstra, but as per T&C's can occur at least a $2 fee on some plans.

You can re-request paper billing from here!

I'm not a plan expert, but if your current contract plan did include free paper bills then I think Telstra would still be obliged to offer you that?

[ForensicsGuru]

AFAIK, there was a fee for paper bills for several years now...

[Ozmoz]

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@ForensicsGuru wrote:
AFAIK, there was a fee for paper bills for several years now...

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@ForensicsGuru Yep, your right. I'm just not sure what customers have negotiated outside of the normal T&C's.

[RyanH]

Hey Yiffington, thank you for your post.

I am sorry to hear of this call, and that your bill was not sent the way it usually is. To have this put back to paper bill come through our secure chat line here  http://tel.st/zdge9 and we will ensure this is done for you.

Thank you.
- Ryan

[Yiffington]

Thanks for the reply but it's still not good enough. I made no attempt to change how I received my bill and it's only after a phone call that I noticed this. They should not be able to change my preference like that without my permission!

[Yiffington]

Oh and even better now they have done the same to my father... why the hell have telstra decided to change our preference without our consent

[DrQ]

You don't happen to have any authorities on your accounts, do you? If so and they use My Account online, it will prompt them to ask if they want to change it from paper to email billing to avoid the fee, so if you do have someone with authority and they do get that alert, if they don't realise and click yes that could result in it being changed.

I just know that I get the alert for a family members account that I am auth on and if I didn't realise I could have clicked yes and she wouldn't end up getting her paper bill.