CrowdSupport®
No25
Level 1: Cadet

Mobile Broadband Refund email

Hi,

 

Got an email eariler in the week from <Telstra-communications@news.telstra.com> to an email address I get regular Telstra updates from.

 

Just hoping to get verification whether telstra.com.au/mbbrefundform2 is legit. The email contained the account holder's name, the account number and a separate reference number.

 

Thanks

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Mobile Broadband Refund email

Hi No25,

 

Thanks for getting in touch.

 

We have contacted some customers regarding excess data on there mobile broadband service.

 

Looking at the information provided it does appear legitimate however if you have any doubts I would recommend contacting us here  https://tel.st/fc2yq that way we can access the account and advise.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now