c0urtz21
Level 1: Cadet

Netflix Subscription

Every month I get charged for a Netflix subscription I don't have and every month I have to call/chat to have the amount credited and have the issue "escalated" to get the subscription removed and still it shows up again each month.
I tried to contact Netflix and they cannot find any details as the subscription doesn't exist. I'm really fed up with this issue. I want to change providers but now have to go through the issue of paying set up charges again etc. I am happy with everything else but this is beyond ridiculous 6months of having to call and get the charge removed for a subscription that doesn't exist. Anyone else having this issue?

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Netflix Subscription

Lodge it as an official complaint, you will be allocated a case manager who will work through it for you until it is resolved. They should be able to work with the relevant teams to fix it up for you.

https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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