Level 2: Rookie

Network down

My wireless prepaid broadband device will not connect at all.
Network must be down.
Please fix it.
Could you disconnect my services and start fresh as I am having a lot of issues. Now I am getting someone else's calls to my phone and mobile. You need to fix mobile broadband. My phone disconnects and can not hear me when I speak on mobile? I am not getting any where. Please pass this on to someone that nos what they are doing. It's so frustrating. I have been talking to a brick wall as it is not getting any where

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Network down

Hi Dianneleetham,


Unfortuantly as Crowdsupport is an open forum you might not be able to get the support you are looking for here. 

If you are having issues with all your services and are unable to contact the tech support team, you can try having a chat with LiveChat: Very Happyefault or visiting a Telstra Store, as they will be able to access your account, verify your details and provide support not available via a public forum.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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