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123415
Level 1: Cadet

New plan

Hi,

i signed up for a new plan 64gb iphone 11 on jan 23rd, but my Telstra account is still showing my old plan which is 20gb with 18 days to go on the bull cycle. I thought the new plan was meant to start straight away when I signed over as I am already using the new phone? Or is this incorrect and it starts at the end of the billing cycle of the old plan? 

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1 REPLY 1
MR_AX500
Level 3: Gumshoe

Re: New plan

Hi,

 

Have you checked the billing period of the bill that you have received?

May I know where did you order the new iPhone 11? Is it over the phone, online or thru a store?

Cheers

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