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missymoo16
Level 2: Rookie

No access to billing

Answered

I can log in to my account but it says You could not be logged in to Online Billing.

This has been the case for some weeks and I cannot find the suggested alternative of adding another account.

Is there some way to overcome this?

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
missymoo16
Level 2: Rookie
Accepted Solution

Re: No access to billing

I did that Ivan  (Live Chat) and hey presto, problem solved!

It appears (perhaps after a computer clean install) I was not registered.

All good, kudos to Telstra Smiley Happy

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2 REPLIES 2
Support Team
Support Team

Re: No access to billing

Hi missymoo16,

 

Our My Account team (open 24/7) can assist, and possible to contact via Live Chat here: http://tel.st/8qpr

If needed, also possible to call on 1800266000.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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missymoo16
Level 2: Rookie
Accepted Solution

Re: No access to billing

I did that Ivan  (Live Chat) and hey presto, problem solved!

It appears (perhaps after a computer clean install) I was not registered.

All good, kudos to Telstra Smiley Happy

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