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Dano7
Dano7
Level 1: Cadet
December 2017

No coverage

Hi Telstra

I live near ascot vale station and the mobile coverage is abhorrent, ie literally does not exist

Are there any plans to assess and rectify this
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ProfessorPhone
Level 22: Superhuman
December 2017

Re: No coverage

In response to Dano7
That sounds highly unusual, especially for a railway station. Is it at the actual station, or is it inside a building near the station?
Telstra has installations especially to cover the railway system.
Is this is a recent experience, or have you observed this over a long time. I would strongly consider that it may be your mobile. Is your phone set to CDMA 3G Only or Auto LTE 4G, 3G.
Are you able to verify this with another phone please.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
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ProfessorPhone
Level 22: Superhuman
December 2017

Re: No coverage

In response to ProfessorPhone
I may have to eat some "humble pie"
A search has indicated that someone in 2014 made the same comment re 3G for the same location
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
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IvanS
Support Team
Support Team
January 2018

Re: No coverage

In response to Dano7

Hi Dano7, 

 

Has this been an ongoing issue for a long period of time or just recently been having troubles with coverage? 

There looks to be a network issue for 3G currently reported: http://servicestatus.telstra.com/servicestatus/goc.do?q=summary.html

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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