CrowdSupport®
Khanimax
Level 1: Cadet

Not receiving a confirmation email for new phone plan

This afternoon I chose a phone plan for a new iPhone Xr and at the end of the ordering process, the page had an error. Money ($1) for confirmation has been taken out but I have not received an email at all confirming my order. 

 

will I receive a confirmation any time soon? or when the order is shipped? 

 

apologies if this was written poorly, I couldn't really word it another way, haha. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Not receiving a confirmation email for new phone plan

Hi Khanimax,

 

Thanks for reaching out via CrowdSupport and welcome Smiley Happy Understanding you posted on Tuesday in regard to the confirmation of your order, can you advise if you have received any further correspondence about the order?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now