Level 1: Cadet

Not receiving a confirmation email for new phone plan

This afternoon I chose a phone plan for a new iPhone Xr and at the end of the ordering process, the page had an error. Money ($1) for confirmation has been taken out but I have not received an email at all confirming my order. 


will I receive a confirmation any time soon? or when the order is shipped? 


apologies if this was written poorly, I couldn't really word it another way, haha. 

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Support Team
Support Team

Re: Not receiving a confirmation email for new phone plan

Hi Khanimax,


Thanks for reaching out via CrowdSupport and welcome Smiley Happy Understanding you posted on Tuesday in regard to the confirmation of your order, can you advise if you have received any further correspondence about the order?

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