asdafs
Level 1: Cadet

Obtaining progress of new orders without the reference number

I place an order for six services and have only received 3. I did receive a voice message that I could not understand from Telstra yesterday. I cannot find anywhere on the Telstra website that can help me.

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Support Team
Support Team

Re: Obtaining progress of new orders without the reference number

Hi @asdafs,

 

Thanks for reaching out. Sorry to hear you haven't been kept informed about your orders. Please speak with our Live Chat  http://tel.st/hsc3 or call 132200 will be best to follow this up with you.

 

- Tim 

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