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Energizer1
Level 1: Cadet

Order estimate

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I have recieved my order estimate for my new plan.
I was on a mobile swap plan but now my current contract has ended and i chose to upgrade to a new phone and new plan. I have to return my old phone, but my order estimate is showing just over a $400 fee for the phone i need to return. I thought i had 14 days to return it, and why should i be charged for it if it is returned.
1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Order estimate

Thanks for taking the time to contact in regards to the order estimate.

 

It may include the cost if the Handset is not returned chat to a Billing Team Member who will be able to access your order and address your concerns  https://tel.st/8zjc8

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Order estimate

Thanks for taking the time to contact in regards to the order estimate.

 

It may include the cost if the Handset is not returned chat to a Billing Team Member who will be able to access your order and address your concerns  https://tel.st/8zjc8

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Energizer1
Level 1: Cadet

Re: Order estimate

Thank you i chated with a team member via the chat, they helped me.
Telstra (Retired)
Telstra (Retired)

Re: Order estimate

Appreciate you taking the time to let me know that you have been helped.

 

Contact me anytime you have a question or concern.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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