Level 1: Cadet

Outage compensation

I contacted Telstra three times regarding internet outages over a Period of weeks. Telstra agreed it was a problem at there end. I was promised compensation each time.
1. The compensation of $3.50 per day doesn’t adequately compensate.
2. I am yet to be compensated. I’ve paid 2 bills since the last call, full cost, no compensation.
Question: Why isn’t Telstra fulfilling their agreement? Is this typical?
I’m reluctant to call and spend additional time on the phone over this. I’ve spent too much time on the phone already.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Outage compensation

I'd recommend raising a complaint. There is a link below in my signature.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra (Retired)
Telstra (Retired)

Re: Outage compensation

Another option is to dispute the charges online using these instructions.


The rebate of $3.50 would relate to how much you are paying for the internet service per day. The billing team will not offer additional compensation, but you can discuss this with your complaint manager if you followed the previous suggestion by 343GuiltySpark.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now