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Level 1: Cadet

Overcharged on $59 Freedom Connect Plan

I have had my new phone on a Freedom Connect $59 plan since January.  I was under the impression that I would only be charged $59 a month unless I made more than $550 worth of calls and SMS.  However each online bill I have received since then has had at least $80 worth of charges on my phone.  There is no evidence on the online bill that I have made over the $550 worth of calls or messages so why am I being charged over $59.  I have rung Telstra at least 3 times and been told that the problem would be rectified on my next bill, however each time I am still being overcharged.  To Telstra's credit I have been credited the overcharges for the last two months but still been charged the extra on the bill I received today.  Help!!!!! This is very frustrating.

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3 REPLIES 3
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Level 8: Inspector

Re: Overcharged on $59 Freedom Connect Plan

Thats how they connect...LoL.Smiley Very Happy

Community Alumni (Retired)

Re: Overcharged on $59 Freedom Connect Plan

Wondering how this is the case..... Could you look at the PDF bill in MyAccount and post any charges that show on the summary above $59.00?

 

B.

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Level 23: Superhero

Re: Overcharged on $59 Freedom Connect Plan

When you signed up where there any additional charges such as Handset Instalments (MRO) that are in additional to your service contract?

While I understand each time Telstra have provided a credit for the charges that you are unclear on, has any of the reps been able to provide you with an explanation of what the charges actually are/where they originate from?

If you could please follow Ben's suggestion, hopefully we'll be able to get to the bottom of it. It can be something as simple as a handset charge, or SMS delivery reports.
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Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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