I have had my new phone on a Freedom Connect $59 plan since January. I was under the impression that I would only be charged $59 a month unless I made more than $550 worth of calls and SMS. However each online bill I have received since then has had at least $80 worth of charges on my phone. There is no evidence on the online bill that I have made over the $550 worth of calls or messages so why am I being charged over $59. I have rung Telstra at least 3 times and been told that the problem would be rectified on my next bill, however each time I am still being overcharged. To Telstra's credit I have been credited the overcharges for the last two months but still been charged the extra on the bill I received today. Help!!!!! This is very frustrating.
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