My bill, due 27th December has $19.95 of incorrect charges. I confirmed these errors on chat, however a new bill has not been issued. Do I have to pay the $19.95 and wait until the next bill for it to be corrected?
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That is correct, it doesn't have the ability to recreate a bill, your credit will reflect as previously advised on one of your two next bills.
There are two ways for them adjustments to be done on an account, one is applied instantly and where possible is the preferred method adjusts a specific charge on the account, if this was done, an account balance direct debit should be based on the amount due at the processing date (when the direct debit is sent to your bank).
The second is done as an overall adjustment to the account, this is often done if there are multiple charges to be corrected, if it goes over multiple bills, those types of things. This is applied to the account overall but depending on how close it is to the end of the billing cycle can take some time to reflect (hence the up to two billing cycles) in most cases it will show on the next bill as an adjustment, but if it completes in the system before the direct debit is sent then it again should be based on the lower amount...
It is hard to say without having it there to see, but yes, if it is completed through the system by the debit date it will reduce the direct debit, if it hasn't then the next bill will be lower by the amount of the adjustment.
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.