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nowin
Level 2: Rookie

PAYING FOR A DIGITAL PASS

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i want to pay for my digital pass but it says grace and theres no place for me to pay for it

2 ACCEPTED SOLUTIONS

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: PAYING FOR A DIGITAL PASS

Hi nowin, 
 

This means we have had issues renewing your subscription, please check that your payment method is still valid or supply a new credit card. You will not have access to premium content when you are in this status & will need to wait until after the end date before you can update these details. 

I'd recommend reading here for further information: AFL Live Pass Grace & Hibernation status

Regards - 
 

____________________

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nowin
Level 2: Rookie
Accepted Solution

Re: PAYING FOR A DIGITAL PASS

soon as i talked to somebody they fixed it for me. we deactivated the account and it was good to go. we are not sure what the problem was as my card is still working and nothing had changed

View solution in original post

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2 REPLIES 2
Support Team
Support Team
Accepted Solution

Re: PAYING FOR A DIGITAL PASS

Hi nowin, 
 

This means we have had issues renewing your subscription, please check that your payment method is still valid or supply a new credit card. You will not have access to premium content when you are in this status & will need to wait until after the end date before you can update these details. 

I'd recommend reading here for further information: AFL Live Pass Grace & Hibernation status

Regards - 
 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

nowin
Level 2: Rookie
Accepted Solution

Re: PAYING FOR A DIGITAL PASS

soon as i talked to somebody they fixed it for me. we deactivated the account and it was good to go. we are not sure what the problem was as my card is still working and nothing had changed

View solution in original post

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