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BRETT51
Level 1: Cadet

PREMIUM SPEED BOOST

I have just received a bill; which has had premium speed boost added to it for $30 per month. I didn’t ask for anything to change, does anybody know why/how TELSTRA just adds extra costs to bills?

 

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4 REPLIES 4
Level 23: Superhero

Re: PREMIUM SPEED BOOST

You need to speak to customer service via Live Chat or phone. No one here has account access.  Here's a link to Live Chat 

https://www.telstra.com.au/chatnow/landing

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If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
SICOP
Level 1: Cadet

Re: PREMIUM SPEED BOOST

Hi Brett51, I too have received the same bill with a new Premium Speed Boost $20 charge. This is the first time in over 12 months of bills. I will be contacting Telstra (the Chat line isn't working very well tonight (technical issues) them but I suggest others look very closely at their bills Smiley Happy

Level 23: Superhero

Re: PREMIUM SPEED BOOST

Below is a link for your complaint. Hopefully this one works this time 

https://say.telstra.com.au/customer/general/forms/Email-Complaint

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Highlighted
SICOP
Level 1: Cadet

Re: PREMIUM SPEED BOOST

Many thanks, much appreciate Smiley Happy

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