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Shouting (all capitals) will not get you far here... Plus, this is "crowd support" and none of us has access to your account... So, cool down, give bit more information (but without anything that could disclose your identity) and I am sure someone will contact you...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.
Likes (formerly Kudos) and solutions are appreciated!!! The comments expressed by me reflect my user experience and personal opinion.