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Katienov
Level 1: Cadet

Paid my bill twice

Answered
I accidentally paid my bill twice and I understand that the money will remain in 'credit' untill my next bill. I was just wondering if this will come out of what is credited automatically when my next bill is due or will I have go through some method manually?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: Paid my bill twice

 

Pretty sure it will all be automatic.

 

When I didn't get a bill one month because of a billing problem, I just paid the previous month's bill again, and it was automatically credited, and therefore deducted from the bill when it was finally generated.

 

Your money is safe Smiley Very Happy

 

You will also be able to check online, and you will probably see your account will be in credit.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


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4 REPLIES 4
Level 22: Superhuman
Accepted Solution

Re: Paid my bill twice

 

Pretty sure it will all be automatic.

 

When I didn't get a bill one month because of a billing problem, I just paid the previous month's bill again, and it was automatically credited, and therefore deducted from the bill when it was finally generated.

 

Your money is safe Smiley Very Happy

 

You will also be able to check online, and you will probably see your account will be in credit.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


Katienov
Level 1: Cadet

Re: Paid my bill twice

You're a life saver, thank you!
waynemartin
Level 1: Cadet

Re: Paid my bill twice

i paid by credit card direct did not no it came out as i kept getting a message that it expired on certain date ????
Telstra (Retired)
Telstra (Retired)

Re: Paid my bill twice

Hi WayneMartin

 

Welcome to Crowd Support

 

For all billing concerns, you are best to speak with our 24x7 Billing Support team via  http://tel.st/hsc3 so we can get this quickly sorted for you.

 

Kind Regards

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