Paying bill by ZIP

[Bibi90]

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but need it for other bills.) many thanks 

[Jupiter · Accepted solution]

As you have technically BPayed the bill, if it has not been credited to your Telstra Account by the time that the Direct Debit is due to come out, then the Direct Debit will proceed. There is a slight delay in BPay in that it usually takes overnight to push across. It can then take a couple of days to show up on your Telstra account.

Generally, if you have a Direct Debit set up on your account, it would be inadvisable to pay it by another method within a week of it being due.

[RyanH · Accepted solution]

Hey Bibi90, thank you for your post.

Jupiter is on the money here, unfortunately if they have quoted up to 3 days your direct debit would go ahead if the money has not landed on your account.

If it gets close you can cancel your direct debit online here https://tel.st/mm8hq to ensure it doesn't take this money this month. Then you can activate it again once the money has landed.

Let me know how you go.
- Ryan

[Bibi90]

Thank you people. I got worried and ended up on the 24/7 chat thingo where a nice person extended the time, removed the DD and set it to reinstate for next months bill. It’s hard when the dollars are low but hopefully all will be well going forward. The bill now says PAID too on my telstra app so that’s good.

[Matsuda]

Thanks for keeping us updated Bibi90,

Glad to hear you've been looked after with the 24x7 chat team.

Please don't hesitate to reach out in the future if you have any queries or concerns as we would be happy to assist.

- Matty