Level 1: Cadet

Payment extension

I am with Commonwealth Bank and cannont access my bank acct, can i please have an extension until next week to make the payments due.

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Level 25: The Singularity
Level 25: The Singularity

Re: Payment extension

You need to either request that by logging in to your account either via the website or the 24/7 app.


You can also request a payment extension via speaking to a consultant on 132200 or Livechat.


It can't be requested through Crowdsupport as nobody here has access to account information.

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Support Team
Support Team

Re: Payment extension

Hi @MrsMax08

If you ever need any additional time to pay, you can do this here or via My Account or elstra 24x7 app as per Jupiter's advice. 


So you're aware, if a bill isn't paid by the due date, we may restrict services & apply a $15 late payment fee.

Late Payment Fees apply to overdue balances of $70 or more & are applied as a flat $15 fee.


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