Level 1: Cadet

Payment extension

Hi my phone is set to be cut off as I have an outstanding payment overdue, but I’ve recently had to have surgery and haven’t been able to work therefore haven’t been receiving any money, so I’m unable to pay the outstanding amount, 


wondering if I could set up a payment plan or have another extension until I get the money saved up so I can pay it without my phone getting cut off as I still need to use it, I’ve tried contacting Telstra and gone into a store but no one has responded 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented
Level 21: Augmented

Re: Payment extension

@TS98 You could try the online web form 


Although, calling billing on 13 22 00 or 24/7 chat  should've also worked.

Hot pineapple donut and a cuppa.... Mmmmmm
Level 25: The Singularity
Level 25: The Singularity

Re: Payment extension

Ask for Credit Management or Hardship if you call 132200. Going in to a store isn't going to help as they can't do anything for requests for extension or hardship.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now