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Sarahg1
Level 1: Cadet

Phone bill

Answered
I have extended my bill, and I will still be unable to pay it by the due date. What Can I do to start paying it off? Extending it further?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Phone bill

I would highly suggest calling 132200 and speak to credit management, discuss the situation with them, they can put into place a more detailed promise to pay agreement to plan to pay it off, you will likely need to agree to making certain minimum payments but that can work in and will be the best able to go over it for you.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Phone bill

I would highly suggest calling 132200 and speak to credit management, discuss the situation with them, they can put into place a more detailed promise to pay agreement to plan to pay it off, you will likely need to agree to making certain minimum payments but that can work in and will be the best able to go over it for you.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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