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Level 1: Cadet

Platinum

On the 13th March I requested that the Platinum Service at $10 per month be CANCELLED. This has not been done.
I have paid my bill in April (including the $10) and ask you “again” to please CANCEL it. TELSTRA owes me $10.
You will see that I have been with Telstra for many many years and would rather not change, but if you are going to mess me around like this then I will be thinking about it. PLEASE CANCEL THE $10 Platinum Service on my account and credit me with $10 on my next bill.
Thank you.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Platinum

You will need to contact disconnections for this one

call 13 22 00 and say disconnections to the IVR system
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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