Telstra have chosen not to send me my bill by post anymore. My account option is and always has been by post, 20 years never changed.
The account settings are correct for post.
I have spoken to customer service representitatives four times from Thailand, India and some other foreign country but am unable to speak to anyone here in Australia or anywhere else in the world to get it sorted. Each customer service interaction takes minimum 20 minutes. Absolutely no satisfaction. Nobody could give a care.
”we apologise for any inconvenience” “please check for your lost post with Australia Post” “all your settings are correct you will get your bill in the post” “is there anything else I can help you with”
comon Telstra do you have any idea about customer service? REALLY?!!! 🤬🤬🤬
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Have you logged in to your account online via the 24x7 Link on the Telstra.com.au homepage, and checked that the option is set to post in there? There is a link at the top-right of the screen after you log in.
Otherwise, you can lodge a formal complaint here and someone will be able to investigate what the problem is.
I’m sure your intent is good but once again, useless responce. If you had read what I have written you need not have bothered. Yes I have lodged a complaint which will probably be handled by some Asian person in a far away land apologising without really meaning it as they will say what ever they have to to keep being paid 10cents a day.
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