JohnWT
Level 2: Rookie

Pre-paid receipts/invoices

Answered

I need a receipt (preferably a tax invoice if possible but at least a RECEIPT) for two $180 prepaid recharges made on line.

 

Telstra explain they have GST problems with issuing an official TAX INVOICE if the recharge is purchased on line ........ but not if you purchase it in a store?  How can that be?

 

Who am I to argue with Telstra's GST/ATO interpretations?  But surely I am within my rights to at least get some form of RECEIPT for these payments?  Putting the GST and official TAX INVOICE question to one side, I am incredulous that Telstra can say they can't provide a RECEIPT for a purchase - just beacuse it was made on line.

 

Can I get a refund for my online purchases and go get them in a store instead?  Or is there some way I can get a RECEIPT for the two $180 payments?

1 ACCEPTED SOLUTION

Accepted Solutions
Clyne
Level 11: Detective
Accepted Solution

Re: Pre-paid receipts/invoices

Hello John,

 

Prepaid recharges are not subject to GST, still if you need a tax invoice/receipt for the recharge you made online, you can get that well... on... online. Smiley Wink 

 

Register or log on to your My Account via https://www.my.telstra.com.au/myaccount/home

 

Prepaid recharge Tax Invoices are being generated on a monthly basis online, I believe every 3rd of the next month, so if its a recharge made April, should be online ready for download tomorrow 3rd May. 

 

You may check these facts on https://go.telstra.com.au/helpandsupport/-/pre-paid-tax-invoices

I eat cookies and kudos! Happy thoughts!

Cheers!
Clyne

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4 REPLIES 4
Clyne
Level 11: Detective
Accepted Solution

Re: Pre-paid receipts/invoices

Hello John,

 

Prepaid recharges are not subject to GST, still if you need a tax invoice/receipt for the recharge you made online, you can get that well... on... online. Smiley Wink 

 

Register or log on to your My Account via https://www.my.telstra.com.au/myaccount/home

 

Prepaid recharge Tax Invoices are being generated on a monthly basis online, I believe every 3rd of the next month, so if its a recharge made April, should be online ready for download tomorrow 3rd May. 

 

You may check these facts on https://go.telstra.com.au/helpandsupport/-/pre-paid-tax-invoices

I eat cookies and kudos! Happy thoughts!

Cheers!
Clyne
JohnWT
Level 2: Rookie

Re: Pre-paid receipts/invoices

Thanks Clyne

 

You are absolutely right.  It's there now!  Guess you just have to know that the receipts are only available from the 3rd of the month - and where to find them.

 

Also have to ignore a lot of what is said at  https://go.telstra.com.au/helpandsupport/-/pre-paid-tax-invoices.  Because that says things like: 

"Please note: because of the way GST is applied, these tax invoices are only available after you've used your Pre-Paid credit, and not before such as at the time of recharge." Not true?

"You can also obtain a receipt for recharging your Pre-Paid service if you purchase through one of our retail outlets. Unfortunately we are presently unable to offer receipts for recharges purchased online."  Not true?

"Please note: this is a receipt, which is not a tax invoice, but can still be used in place of a tax invoice when used in accordance with Australian Taxation Office (ATO) guidelines."Not true?

 

Anyway, thanks to your guidance, I've found "tax invoices" for my recharges (even though they show zero GST).

emerjj
Level 1: Cadet

Re: Pre-paid receipts/invoices

Please can you tell me exactly where in my account do I find my receipt for a prepaid iPad?  

 

All I find are the postpaid receipts, but I need the PrePaid ones.

 

Thanks

John E.

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Support Team
Support Team

Re: Pre-paid receipts/invoices

Hi John - the link provided earlier in this post is no longer active, but the information is still available at http://goo.gl/paxIfl;

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