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Kylie98
Level 1: Cadet

Prepaid to Postpaid

I changed from prepaid, signing up to a plan on Monday and kept my number. However I sign into my Telstra 24x7 account and it still comes up as prepaid and says I have no bills. Just wondering if there was a certain amount of time it takes for your number to change over from prepaid to postpaid. 

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MarethyuAS
Level 7: Deputy Inspector

Re: Prepaid to Postpaid

It normally takes 15 mins - 48hrs at the worst the order may be stuck so I advise contacting livechat  

Also did they say you were gonna get a new SIM?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit