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Jake777
Level 1: Cadet

Rain effected nbn

Why does my copper line nbn drop out every time it rains?

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2 REPLIES 2
Level 21: Augmented

Re: Rain effected nbn

Probably bad insulation in one of the many pits between you and the node...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Telstra (Retired)
Telstra (Retired)

Re: Rain effected nbn

@Jake777

I'm sorry to hear about a drop problem whenever it rains.

 

This has been a common issue with Copper Services since they were introduced, since Copper Connected Services use an electrical charge in order to operate correctly.

Incorrectly insulated lines, or circumstances where the insulation may have degraded can certainly cause issues when water is added to the mix.

 

You can report issues such as this to our NBN Assurance Team on 1800 834 273 who can check the service out for you and raise any issues to NBN Co for resolution.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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