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Wtf007
Level 1: Cadet

Read my bill

How can this be a Comms business!!!!! I’ve spent hours over weeks and a few emails just to ask how to read my bill !!!!!

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5 REPLIES 5
Wtf007
Level 1: Cadet

Read bill

I’m still waiting after weeks for a reply, i don’t want to earn a badge of spent time filling in stupid passwords, opening accounts of being thanked for my patience. I just want to read my bill !!!!
Level 25: The Singularity
Level 25: The Singularity

Re: Read bill

As Telstra doesn't use email as a form of contact for customer queries (they send information, by the email addresses they use are not monitored), that would be why you haven't received a response.

First step would be to log in to "24x7 My Account" via the Telstra website using the same login as you used here (and then linking your account number to your login).

Once you have linked your account to your login, then you can use the 24x7 app on your phone to view your bills as well.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Read bill

They even have a breakdown on understanding the bills layout and your charges, here: https://www.telstra.com.au/support/category/account-billing/pay-bill/how-to-read-your-telstra-bill
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Support Team
Support Team

Re: Read bill

Hi @Wtf007

 

You can find information about how to read your bill here 

 

If you would like to discuss the charges your bill, please speak with us securely online here or call 132200 

Please let me know how you go.

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Wtf007
Level 1: Cadet

Re: Read bill

If I could I would have, hence I’m wasting time on this feedback because I’ve loaded my details and date of birth so many times already !!!!

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