Highlighted
jennya
Level 1: Cadet

Recent Internet Speed Issue

i need to manually reboot our modem more than once a day because the internet slows to 2 mb/s

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Shashidhar
Level 4: Private Eye

Re: Recent Internet Speed Issue

Hi there,
Good Day!

Kindly call 132200 if your connection is on NBN so that the technical department can help you to fix the fault
Regards,
Reddy

I am a Telstra Employee but participate in the forum on my own time, my opinions are my own and don't necessarily represent my employer.

Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out
Level 22: Superhuman

Re: Recent Internet Speed Issue

Hello
Please do these tests that Telstra provide to triage any faults.
https://www.telstra.com.au/my-account/troubleshooting-tool

It would also be wise to reset your modem.
Thank you
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".

Goodbye Excess Data Charges

Hello New Plans.

Find out more