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hanso2222
Level 1: Cadet

Reconnection

Hi - I had a restricted internet service for an unpaid bill which has now been paid. I let Telstra know of the payment and the website said we would be reconnected within 2 hours but this hasn’t happened yet?

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2 REPLIES 2
Level 23: Superhero

Re: Reconnection

You don't say how long you've been waiting.I think it's reasonable to ring accounts or use Live Chat after 24 hours.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Telstra (Retired)
Telstra (Retired)

Re: Reconnection

Hi @hanso2222

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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