I switched my home internet to another provide. I always paid extra to keep my account in credit.
It's been not less than 5 years I am still with out the refund. I was told on both occasions cheques were sent to to wrong address.
I am still with out my refund..
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Unfortunately as a public forum no one here would be able to access your account and resolve that for you via this method.
since you haven’t been able to resolve the issue with the support team I would suggest lodging an official complaint as outlined here; https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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