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Jacandwyatt
Level 1: Cadet

Refund credit on existing account

Answered
Is there any way I can request a partial refund on credit online?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Refund credit on existing account

If you have overpaid your account you can request a refund by calling Telstra on 132200 (8am-5pm). There is a specialist team who can organise this for you.

You can also leave any overpaid amount as a credit to offset the next bill.

Unfortunately there is no online/self service way to request the refund.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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1 REPLY 1
Level 23: Superhero
Accepted Solution

Re: Refund credit on existing account

If you have overpaid your account you can request a refund by calling Telstra on 132200 (8am-5pm). There is a specialist team who can organise this for you.

You can also leave any overpaid amount as a credit to offset the next bill.

Unfortunately there is no online/self service way to request the refund.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
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Avoid queueing up and never worry about late fees againSet up direct debit

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