CrowdSupport®
Highlighted
traceynarelle
Level 1: Cadet

Refund taking too long

Received a letter promising a $1700 refund as we didn't receive download speed. Still have not been reimbursed 2 months later. Have rung up twice, one person told us 3 to 5 days, another 3 to 4 weeks. Has been 2 months now.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now