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josh45
Level 1: Cadet

Refund

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I made a payment on my telstra app, it said that i still owed the amount that i payed so i sent through another payment. how do i receive a refund for the second payment?

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Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Refund

Hi josh45. 

If you would like to have the amount refunded, please speak with our billing team on 132200 or live chat here https://tel.st/rsyc3. They can arrange this for you. 

Alternatively, if you leave the extra payment on your account, this will go into credit on your bill and you next month bill will be taken out of the amount in credit. 

Regards - 

____________________

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: Refund

Hi josh45. 

If you would like to have the amount refunded, please speak with our billing team on 132200 or live chat here https://tel.st/rsyc3. They can arrange this for you. 

Alternatively, if you leave the extra payment on your account, this will go into credit on your bill and you next month bill will be taken out of the amount in credit. 

Regards - 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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