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A few weeks ago I had issues with my landline and bigpond which were resolved by a Telstra tech.
It turns out that there was damage to the wiring at several points on my street which lead to a complete lack of landline service, and a bigpond connection that was unstable to a point of being unusable.
Getting a tech sent out took about a week, but we were without phone or internet for about 3 weeks altogether.
What are my options (or chances) of receiving some sort of reimbursement on my bills due to basically having none of the service I paid for that month?
I've tried ringing support at different times nearly every day so far but have been promised stupidly long wait times each time, and as such do not want to hang around on the phone for an hour just to maybe get a "nope, sorry!".
edit: I have just organised another tech to be sent out because our landline has dropped out again ("either at the exchange or in your street"), and has somehow left me with my line crossed with someone else's. The phone will ring and if I answer I'm listening to someone else's conversation.
This will equate to a good 4 weeks overall with no landline service now.