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PetersWeb
Level 1: Cadet

Reinstate Cancelled mobile?

Answered

I recently joined a new company.  They offered to port my mobile number to their corporate plan with another provider.  I agreed provided that it didn't cost me anything to transfer over.  Everything was completed and I assumed that all was OK - until I received my Telstra bill with the cancellation fee.

 

End result is that the company take no responsibility for failing to advise me that I was going to be liable for the fee and I can't reverse the port as the company will charge me for breaking their contract.

 

Is it possible for me to reinstate my contract with Telstra with a new number and new SIM and continue with the service in that manner?

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Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Reinstate Cancelled mobile?

Drat, I also think it's negligent for them to not advise the potential costs of cancellation if he said he would move "at no cost".

If you can't fix it with your employer, I would contact Telstra and work out a payment plan.... Just my 2c.

B.

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10 REPLIES 10
Level 22: Superhuman

Re: Reinstate Cancelled mobile?


…until I received my Telstra bill with the cancellation fee.

 

End result is that the company take no responsibility for failing to advise me that I was going to be liable for the fee…


To be fair, I do not think your employer has any legal or moral responsibility to investigate what contractual agreements you have personally entered into prior to joining the company, and assess the potential impact of their offer from your perspective.


Is it possible for me to reinstate my contract with Telstra with a new number and new SIM and continue with the service in that manner?

No.

 

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Reinstate Cancelled mobile?

Drat, I also think it's negligent for them to not advise the potential costs of cancellation if he said he would move "at no cost".

If you can't fix it with your employer, I would contact Telstra and work out a payment plan.... Just my 2c.

B.

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Mitcho1989
Level 11: Detective

Re: Reinstate Cancelled mobile?

Guess it wasn't explained well enough. The actual porting itself costs nothing, but if you're breaking a contract early with the provider you're porting from, you will be charged an early termination fee, no matter what.

But no, you won't be able to reinstate a contract you've terminated, new number/sim or not. You'd have to sign a new contract.
Level 23: Superhero

Re: Reinstate Cancelled mobile?

IIRC there is notification when agreeing to porting a number relating to potential costs with an existing provider, which were likely glossed over or ignored by the OP because of the information the employer gave them.

Obviously though they should have confirmed with Telstra prior to porting the number themselves.

As Ben_F has suggested, I would call and arrange a payment plan.
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Ben_F
Community Alumni (Retired)

Re: Reinstate Cancelled mobile?

@kalak - That notice would have been provided to the employer, who is now the owner of the service as part of the port over :/

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Level 22: Superhuman

Re: Reinstate Cancelled mobile?


Mitcho1989 wrote:
The actual porting itself costs nothing,

That's not always true – I was charged a port-out fee (around $8, from memory) when I ported one of my Telstra Consumer post-paid services to a different carrier, but I'm confident the O.P.'s employee would wear the $8 if it is a direct cost attributable to the porting of his number itself.

 

Edit: I found the Telstra bill in which such a charge was listed.Port Out Charge on Telstra Bill.png

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Mitcho1989
Level 11: Detective

Re: Reinstate Cancelled mobile?

My mistake. Guess I've only seen one side of it, I used to work for Telstra and handled a few port-ins, and never saw a thing about charges. I suppose some other carriers find it necessary to charge extra for it. I don't know why though, if I poached a customer from someone else, I'd give them extra incentive, not extra fees. (Even if it would only be $8.)
Level 22: Superhuman

Re: Reinstate Cancelled mobile?


Mitcho1989 wrote:
I suppose some other carriers find it necessary to charge extra for it. I don't know why though, if I poached a customer from someone else, I'd give them extra incentive, not extra fees.

No, the port-out fee is what a mobile carrier will charge the departing customer, which I assume will nominally be to cover the administrative costs for processing the port request, but certainly acts as a deterrent for frequent porting between carriers for whatever reason (e.g. to take advantage of limited time only deals and offers in the market from time to time).

 

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Mitcho1989
Level 11: Detective

Re: Reinstate Cancelled mobile?

Ah, I understand now. Thanks for clearing that up! Smiley Happy
PetersWeb
Level 1: Cadet

Re: Reinstate Cancelled mobile?

Thanks for the responses everyone.

 

I understand that the contract is my responsibility but I did ask my employer to advise me what the cost would be prior porting my number and if it was too much I'd reconsider.  I consider $1800 too much so I'll take this up with my employer.

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