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EdAq
Level 2: Rookie

Restriction of account still not removed after paying for bill 3 days now

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My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately. 

 

I have attempted to discuss the issue at great length with the bill and accounts area over the phone but they kept telling me after multiple phone calls that it was going through the system. 

 

Yesterday they admitted to me that it was a fault with their main tool and that they were going to fix my connection up within the day. Its been another 24 hours and still I haven't had any change or update. 

 

This whole situation has dug up some issues relating to one of our family members that passed away recently, which is the reason why we went to Telstra to get the coverage we needed to remain in contact. As it stands my wife and I are unable to keep in touch, nor can we call our children if we need to in an emergency. Ever since we experienced the recent death in the family communication with each other has been vital. Right now we are suffering with this issue.

 

Can you please tell me who I can speak to try and resolve this issue?

4 ACCEPTED SOLUTIONS

Accepted Solutions
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now

@EdAq Might be worth also filling out the online form? Telstra systems are having, and had, numerous faults over the last couple of weeks due to upgrades.

 

Want to tell us you've paid?

Hot pineapple donut and a cuppa.... Mmmmmm
EdAq
Level 2: Rookie
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now

Hi and thanks for replying. Which form is that?

Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now


@EdAq wrote:

Hi and thanks for replying. Which form is that?


@EdAq Use the following link Want to tell us you've paid?

Hot pineapple donut and a cuppa.... Mmmmmm
EdAq
Level 2: Rookie
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now

I've tried that already. Unfortunately it is saying that there is no outstanding bill. So it won't even log the form.

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5 REPLIES 5
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now

@EdAq Might be worth also filling out the online form? Telstra systems are having, and had, numerous faults over the last couple of weeks due to upgrades.

 

Want to tell us you've paid?

Hot pineapple donut and a cuppa.... Mmmmmm
EdAq
Level 2: Rookie
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now

Hi and thanks for replying. Which form is that?

Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now


@EdAq wrote:

Hi and thanks for replying. Which form is that?


@EdAq Use the following link Want to tell us you've paid?

Hot pineapple donut and a cuppa.... Mmmmmm
EdAq
Level 2: Rookie
Accepted Solution

Re: Restriction of account still not removed after paying for bill 3 days now

I've tried that already. Unfortunately it is saying that there is no outstanding bill. So it won't even log the form.

Level 21: Augmented
Level 21: Augmented

Re: Restriction of account still not removed after paying for bill 3 days now


@EdAq wrote:

I've tried that already. Unfortunately it is saying that there is no outstanding bill. So it won't even log the form.


@EdAq We can't help you any further here. Your only option is to again to speak to Billing on 13 22 00 or use Live Chat https://tel.st/t65yg

Hot pineapple donut and a cuppa.... Mmmmmm

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