CrowdSupport®
EggsOnToast
Level 1: Cadet

SMS sent from Switzerland?

On Christmas day a friend sent a group message wishing us a Merry Christmas. It was an image of a Christmas Tree so I assume it was an MMS. I replied to the group with a standard text.

 

My bill shows the reply to the 5 friends (originating from my local Melbourne suburb) plus another with exact same time but originating from Switzerland. Was charged an International Direct - SMS fee of 50 cents.

 

How it is possible that my reply generated an SMS from Switzerland?

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: SMS sent from Switzerland?

Hello EggsonToast, 

 

Are you able to clarify if within the group message, there was a friend with a Switzerland number? 

If not, I would recommend speaking to our billing department on 13 22 00 and they will be able to investigate this. 

Please do let us know how you go.

 

- Simone

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