CrowdSupport®
JRB2
Level 1: Cadet

Service on 24/7 chat

Totally unimpressed with hours lost today and then  poor service by a 'support' person and his supervisor ....

Called direct after actually tracking down aphone  number and got immediate polite and useful service !!Thank you Toni

 

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Service on 24/7 chat

HI JRB2 

 

This is certainly not the feedback we like to hear, and I apologise for the time and inconvenience you incurred when speaking to our Live Chat consultant and Supervisor.  It's always disappointing to hear this feedback, and if you do wish us to follow this up further, you are best to lodge a Complaint . 

 

Lodging a complaint with Telstra

 

It is great to hear that Toni came to the rescue and provided you with the standard of service we expect and encourage. 

 

Thanks for letting us know of your concerns. 

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