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whatiris
Level 2: Rookie

Showing plan limits in recent usage

Answered

I suddenly had an extremely obvious idea ... one of the downsides to the recent usage section on My Account for mobiles is that it shows "raw usage", ie. the dollar amounts for stuff you've used that will later possibly be discounted by cap plan inclusions or whatever.

 

Why not, down the bottom of all the different usage segments, show the total of those segments eligible for some cap discount and the cap limit?

 

eg.

 

"You have used 36% ($288.34) of your $800 included Calls & MMS"

"You have spent $159.25 of your unlimited included SMS"

"You have spent $16.00 on usage not included in your plan"

"You have used 1% (17,635.0 KB) of your 2,097,152 KB included data"

 

I know it'd be tricky to implement in systems, but it'd be so much more useful than the current recent usage.

5 ACCEPTED SOLUTIONS

Accepted Solutions
Matt
Level 2: Rookie
Accepted Solution

Re: Showing plan limits in recent usage

YES. THIS. A hundred times. Pls telstra <3

 

And also one page for displaying data usage and usage from your cap. 

Andrew
Level 7: Deputy Inspector
Accepted Solution

Re: Showing plan limits in recent usage

I believe this is one part that 3 do exceptionally well.

 

Probably the only thing I miss when moving to Telstra was the limitations of the current my account system.

____________________________________

Although I'm a Telstra Employee - All words are my own and represent my opinion only - not that of Telstra.
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Showing plan limits in recent usage

Hey guys.

 

I just posted in another thread however to let you know,  we are working on it :smileyhappy:

 

We are defintely working on making the 'MyAccount' page more efficient and user friendly, and I can appreciate your frustrations!

 

I'll forward on the suggestions in this thread Smiley Happy

 

Cheers, Scott.

 

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lataliana
Level 2: Rookie
Accepted Solution

Re: Showing plan limits in recent usage

still waiting for this to be address.

 

every other service provider has this feature!!!

 

a SMS "Balance" system is also a vital feature Telstra should already have!! It's 2011!!! Come on guys!

whatiris
Level 2: Rookie
Accepted Solution

Re: Showing plan limits in recent usage

Bump for updates - can any Telstra folks comment on whether this is going to get done or not? It's been 6 months Smiley Happy

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6 REPLIES 6
Matt
Level 2: Rookie
Accepted Solution

Re: Showing plan limits in recent usage

YES. THIS. A hundred times. Pls telstra <3

 

And also one page for displaying data usage and usage from your cap. 

Andrew
Level 7: Deputy Inspector
Accepted Solution

Re: Showing plan limits in recent usage

I believe this is one part that 3 do exceptionally well.

 

Probably the only thing I miss when moving to Telstra was the limitations of the current my account system.

____________________________________

Although I'm a Telstra Employee - All words are my own and represent my opinion only - not that of Telstra.
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Showing plan limits in recent usage

Hey guys.

 

I just posted in another thread however to let you know,  we are working on it :smileyhappy:

 

We are defintely working on making the 'MyAccount' page more efficient and user friendly, and I can appreciate your frustrations!

 

I'll forward on the suggestions in this thread Smiley Happy

 

Cheers, Scott.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

lataliana
Level 2: Rookie
Accepted Solution

Re: Showing plan limits in recent usage

still waiting for this to be address.

 

every other service provider has this feature!!!

 

a SMS "Balance" system is also a vital feature Telstra should already have!! It's 2011!!! Come on guys!

whatiris
Level 2: Rookie
Accepted Solution

Re: Showing plan limits in recent usage

Bump for updates - can any Telstra folks comment on whether this is going to get done or not? It's been 6 months Smiley Happy

whatiris
Level 2: Rookie

Re: Showing plan limits in recent usage

How is this solved? Where is it solved? I still don't see plan limits in recent usage...

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