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ernieB
Level 3: Gumshoe

Single Bill - Why so hard ?

Hey Telstra, Why is it so hard for me to have a single bill ?

Why cannot you just transfer my Mobile phone plan ( on the new 2000 Acct ) to my new Business Broadband account on your legacy Billig system 142 Acct No..

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6 REPLIES 6
Ben_F
Community Alumni (Retired)

Re: Single Bill - Why so hard ?

Question - is your mobile in the new system a business service? If not, then you cannot have a consumer product on a business account. . 

 

In addition, considering they are working to phase out the old 10 digit system, there are very few reasons why you should be migrated back (with the exception of transferring a service from Business to consumer). 

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Level 23: Superhero

Re: Single Bill - Why so hard ?

In addition to Ben_F's comments, please correct me if I am wrong, but most of the more recent consumer mobile plans are only programmed into the new billing system, so it's simply not possible to put them on the old one, even if they wanted to.
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ernieB
Level 3: Gumshoe

Re: Single Bill - Why so hard ?

Hi Ben, I'm told it is marked as a business mobile, but they also tell me they cannot transfer it as the Freedom connect plan is not transferable to the flexcab system.
Ben_F
Community Alumni (Retired)

Re: Single Bill - Why so hard ?


@ernieB wrote:
Hi Ben, I'm told it is marked as a business mobile, but they also tell me they cannot transfer it as the Freedom connect plan is not transferable to the flexcab system.

Freedom connect is not a business product, and therefore cannot be put into a business account. 

 

Its actually MICA that doesn't support Freedom Connect  MICA feeds into Flexcab for mobile services, and that's unlikely to change. 

 

You need a business plan to be out onto a business account.  

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ernieB
Level 3: Gumshoe

Re: Single Bill - Why so hard ?

Thanks Ben, I guess that says it all, if Telstra are going to run two billing sysrems, then they should note promote the "single bill concept" as some of their staff are not aware of this problem.
Ben_F
Community Alumni (Retired)

Re: Single Bill - Why so hard ?


@ernieB wrote:
Thanks Ben, I guess that says it all, if Telstra are going to run two billing sysrems, then they should note promote the "single bill concept" as some of their staff are not aware of this problem.

Single Bill is real. You can have multiple eligible products on the one account. 

 

You cannot have a business product and a consumer product on the same account, as they don't have the same legal lessee (one should be a sole trader/company with an ABN, the other is you as a legal entity without an ABN).

 

that and when you call for help it's a nightmare, as there isn't anyone who deals with "business products on consumer account" or "consumer products on business account"

 

 

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